Shipping Policy

At Vistora, we work hard to make sure your order reaches you safely and on time.

Order Processing

Orders are usually processed within 1–3 business days after payment is confirmed. Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Time

Delivery times may vary depending on your location and the shipping method selected.

• Standard Shipping: Approximately 7–20 business days

• Delivery times are estimates and may vary due to the destination, carrier, customs, weather, holidays, or other unexpected delays.

Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase. From time to time, Vistora may offer free shipping promotions on selected products or orders.

Order Tracking

When tracking information is available, we will provide it to you by email or through your order details. Please allow a few days for tracking information to become active after your order has been shipped.

International Orders

Some products may be shipped directly from our third-party suppliers or fulfillment partners. Depending on the product and destination, your order may be shipped from a different country.

International orders may be subject to customs duties, taxes, or other charges imposed by the destination country. Any applicable customs fees or taxes are the customer's responsibility unless otherwise stated at checkout.

Delays

While we do our best to meet the estimated delivery times, Vistora cannot guarantee exact delivery dates. Delays may occur because of customs processing, shipping carriers, weather conditions, holidays, or other circumstances outside our control.

If your order is significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase. If you need to change your address, contact us as soon as possible after placing your order. We cannot guarantee that address changes can be made after an order has been processed or shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us as soon as possible with your order number and relevant details so we can assist you.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team through the contact information provided on our website.

Thank you for shopping with Vistora!